Wish Instructions


Wish Requestors

When can I sign up for wishes?

Wish List will be open for sign up on:
October 26-27, 2019
November 23-24, 2019
December 7-8, 2019
(Note: there are a limited amount of open ‘sign-up slots’ during each sign up weekend. Sign-up will close early if all slots get filled).

Who is eligible to be signed up for wishes?

This wish list event is open to families who otherwise would not be able to provide holiday gifts to their loved ones due to financial constraints; or for those who have a lack of family connections and want to exchange gifts with others in this special community.

All special needs loved ones (no matter their age) are able to be signed up Sibling(s) are also eligible to be signed up if they are younger than 18 years of age

When Adding a new "Wisher" you will have the ability to add a brief bio about your loved one. Please do not include any personal or confidential information as this is a public website. It is recommended, if you are adding multiple loved ones to also add text that says something like "I have signed up 3 loved ones: Charlie, Emma, Max." This way if an "Angel" is looking to claim wishes for an entire family, they can easily locate the right people.

How do I request wish(es)?

Click here to make a wish. (You will first need to Create An Account)

You can add Multiple loved ones referred to as: "Wishers" (*Note: The system will automatically alert administrators if a high number of loved ones are added - and you will be contacted for some more information - as a way to reduce risk of fraudulent activity).

What type of wishes can be requested?
Each "Wisher" can sign up for 3 wishes. Our recommendation is to request
  • 1 need (no more than $30 per item)
  • 1 want (no more than $30 per item)
  • 1 small book, craft or sweet treat (less than $10)
The total of all of your wishes should not exceed approximately $75.

If a wish is added that is very obviously more expensive than $30 (As an example, you request a brand new iPad), this wish will be deleted without any notice for violating the rules. And there is no guarantee that you will be able to sign up another wish if the wishing site is closed. So please pay attention to the stated guidelines.

When you request items, please be as descriptive as possible so that it makes it easy for the "Angel" to grant your wish. Also if the item requested must be that exact item, and only that item can be considered - say that in the description. We don’t want someone to send you an item in YELLOW if you really could only receive it in BLUE. We know our special loved ones are very particular in many cases and we want them to smile when their wishes are granted!

Are wishes new or previously owned items?

We know that sometimes "Wishers" are requesting items that are no longer available in stores. Or there are also items that are OK and welcomed even as "previously owned/used" - so for that reason our wish list allows you to request items that may not always have to be new. This also makes it possible for our "Angel" community to potentially share items that they already have that are in good condition and no longer or barely used.

If you will only accept "new" items (and it may make sense for personal care, certain types of Clothing and other items), leave the "Is previously owned OK?" box unchecked when you request your wish, and this will tell the "Angel" that you prefer only "new" items.

If you are requesting a "Used" item, please try to locate a link on Mercari or Ebay or somewhere so that you can get an approximate price. Although we recognize in many cases the "Angel" may already have this item to send to you as gently used. (As an example, if you request a used iPad, you can find several for sale on ebay for about $30, so select that as the price).

How will I know if an item was claimed?
  1. You will receive an individual email confirmation for each wish that is claimed. It will contain the name and email address of the "Angel"
  2. You will also be able to check the "My Wishes" page to see the status.
When will I receive items?

When an "Angel" signs up to grant your wish(es), they are agreeing to purchase item and ship to you no later than December 21st. So as an example if you see that an item was claimed on November 7th, your "Angel" may decide to ship the item right away, or you may receive it several weeks later. You will also be able to check the "My Wishes" page to see the status of shipping. When an "Angel" enters in the Ship Date and Shipping Details into the page, it will show up on your page and you will know it’s on the way to you.

How can I contact my "Angel"?

When wishes are claimed, you will receive a confirmation message with the email address of the "Angel" so that you can contact if needed. It is customary and expected for you to send an Email to say thank you to the "Angel" who claimed your wish(es). While not mandatory, it is greatly appreciated if you are willing to include a few photos of your loved one opening their wishes. It is what makes our Special Holiday Wants event so special - the direct connection of families helping other families. Please show your gratitude to your Angel(s).

Why did I receive a question about my item?

You may receive email question about your item in two situations:

  1. Before a potential "Angel" Claims your Wish, they may want to ask a question about it to make sure they are confident they are granting the right wish. Please try to reply to these messages ASAP. Take note and ensure you reply directly to the email address of the "Angel" and do not simply "reply" as that will come back to a DO NOT REPLY box for Special Wants.
  2. After an "Angel" claims your Wish, they may contact you to ask questions for a variety of reasons. Again please try to reply to these messages ASAP and reply to the correct email address provided by the "Angel."
My wish wasn't claimed yet - can I still edit?

Yes, go to "My Wishes" page - and if the item was not yet claimed, you will have the ability to Edit the Wish. If the wish was already claimed, you can no longer Edit this wish.

Angels

How Can I Claim A Wish?

Go to https://specialwants.org/WishItems and browse the page to select the Item(s) you would like to Claim. The page can be sorted in a variety of ways. Each column can be sorted in ascending or descending order. The columns can be toggled on or off to view only the information you would like to see. When you have located an Item and have decided to grant this wish, click on "Claim." A confirmation pop-up box will appear reminding you that by clicking "Claim" you are agreeing to:

  1. purchase the item(s) as described
  2. contact the requester with any specific questions about the item being requested
  3. mail item(s) at your own cost to the individual for arrival no later than December 21, 2019

Can I claim more than one wish?

Yes! You will need to complete each transaction one at a time. In the future, we hope to be able to add a way to select or highlight multiple wishes and Claim all at the same time, but currently this feature is not available.

How will I know if I claimed a wish correctly?

You will know you claimed a wish in two ways:

  1. You will receive an individual email confirmation that will include information about the item you Claimed, along with the Wisher details, Email address and Mailing Address.
  2. You will be able to click on the menu choice "My Claimed Wishes" and view a summary of all the items you have Claimed.
How can I claim all the wishes for an entire family?

You will need to claim each wish individually, but you can usually identify a family by sorting the zip code and city columns, and you can see who is grouped together that way. Additionally, if you click on the Name of the Wisher a brief bio should pop-up, and we asked families who sign up multiple loved ones to mention all of their names in the Bio so you can easily identify all family members.

Can I ask a question about the item before I claim a wish?

Yes, when you are browsing the list, you will see there is a link to "Ask a Question" about the item. This link will take you to a form where you can ask your question. The question will be directly sent to the Wish Requestor. That message will include your email address, so that they will be able to respond to your question directly.

How can I notify a requestor that I shipped items(s)

When you are on the My Claimed Wishes page, there is a link to "Edit Shipping Information" where you can enter the date you shipped item and tracking information, if available.

How will I know the item(s) have been received by the Wish Requestor

When you are on the My Claimed Wishes page, there is a link to "Edit Shipping Information" where you can enter the date you shipped item and tracking information, if available.

Can I make a financial donation and have someone else select, purchase & ship the wish?

Yes! Please click on the "Donate" link. You will be directed to sign into PayPal to make a donation using PayPal account or Credit/Debit Card. Special Wants, Inc. does not capture or store any financial details on our site - all transactions are processed through PayPal. When filling out your donation information, you can add a Special Note if you would like to request that the wish selected be for a particular individual, item, or category of gift. Special Wants administrators will make every effort to honor that request. You will receive a Thank you from Special Wants. You will NOT be given the personal information or any details about the wisher who had an item granted with any monies you donated.

Is my donation tax deductible?

Yes, since Special Wants is a 501c3 organization, your donation is tax deductible. Please click here to print out a donation receipt. Retain your PayPal donation receipt, or receipts for any items that you purchased to submit with your tax documents.

Disclaimer

Special Wants, Inc (and all involved administrators of the Special Holiday Wants Wish list) bears no responsibility in any way for: wishes that are not received, damaged wishes, financial expenses related to items or shipping for items that were claimed by “Angels.” Any dispute about wishes should take place directly between person(s) who requested the wish(es) and person(s) who granted the wish(es).